Thank you for shopping at Affurmi. We understand that sometimes issues may arise with your purchase, and we're here to assist you with our return policy. Please read the following guidelines carefully to ensure a smooth return process.
1. Eligibility for Returns: We accept returns for a full refund only under the following circumstances:
- Incorrectly Shipped Products: If you receive a product that is different from what you ordered.
- Damaged Products: If your product arrives in a damaged or defective condition.
2. Return Timeframe: You must initiate the return process within 30 days from the date of receiving your order. Any requests for returns beyond this period will not be accepted.
3. Return Process: To initiate a return, please follow these steps: a. Send an email to firstname.lastname@example.org with the subject line "Return Request." b. In the email, provide your order number, a clear description of the issue, and photographic evidence of the wrongly shipped or damaged product. c. Our customer support team will review your request and provide you with further instructions within 2 business days.
4. Condition of Returned Items: Returned items must be in their original condition, unused, and with all original tags, packaging, and accessories. Items that show signs of use, wear, or damage that occurred after receipt will not be eligible for a refund.
5. Return Shipping: For wrongly shipped or damaged products, Affurmi will provide a prepaid return label or cover the return shipping costs. Please wait for our instructions before returning the item.
6. Refund Process: Once we receive the returned item and verify its eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase and may take up to 10 business days to reflect in your account.
7. Contact Information: If you have any questions or concerns regarding our return policy, please contact our customer support team at email@example.com. We're here to assist you throughout the process.
Please note that this return policy applies only to incorrectly shipped or damaged products. We strive to provide you with the best shopping experience and apologize for any inconvenience you may face due to such issues.
Affurmi Customer Service Team